While the business model is simple to manage and operate, great emphasis is placed on the initial in-store training that is provided by the Franchisor for the Franchisee and new staff.

A minimum of 60 hours on-site training is given for all franchise staff , which takes place under professional supervision at one of our appointed training stores , and in the franchisee's own store from effective commencement date.

All operational aspects are covered including the production of Baglios premium ice cream , yoghurts and sorbets , equipment training , strong hygiene methodology , retail and stock management , merchandising and customer service. Our Operations Manager with over 10 years experience in the industry , takes great pride in sharing his secrets for the successful running of a top performing store.

Along with the initial training , the Franchisee is provided with a comprehensive Operations Manual which documents the business model in great detail , and also offers excellent information and guidelines on labour issues , occupational safety and marketing of the business. It is the responsibility of the Franchisee to make sure they are fully familiar with the requirements and content of the Operations Manual , and to update themselves and staff when updates are provided by the Franchisor.

The key to owning and running a successful franchise , is to ensure that you are able to manage and monitor the financial performance of your business on an ongoing basis. We provide a simple Income & Expenditure template that the franchisee needs to complete and submit to the Franchisor every Quarter , so together we can see the business growth and performance. If the Franchisee is not sufficiently skilled at managing this important document , we provide the training to do so. Various external franchise training courses are also recommended to improve the franchisee's skills , and the Franchisor will conduct certain training sessions from time to time which may be compulsory for the franchisee and/or staff to attend.


The art of Italian indulgence.